Frequently Asked Questions

1.    How can I contact Wordcom?
2.    How do I get a printed version of your Church Resources Catalog?
3.    How can I receive account balance information?
4.    Is this site safe for kids?
5.    Will my personal information be kept confidential?
6.    Do you carry any other religious products (Jewish, etc.)?
7.    Do you have discounts for churches or other non-profit organizations?
8.    Is it safe to use my credit card number online?
9.    How long will it take to get my order?
10.  Where can I find an out-of-print book?
11.  Is Gospel Publishing House product reproducible?
12.  If a product is not seen to be reproducible, how do I go about obtaining permission to reproduce?
13.  Where can I buy a title in a foreign language?
14.  Who can I contact for new product ideas and suggestions?
15.  Who should I contact about a defective product?
16.  How do I obtain book review copies?
17.  Which months do your curriculum quarters cover?

18.  Are standing orders available on Radiant Life curriculum?
19.  Can you ship orders overseas?
20.  Is there a short cut to add all my product selections to the shopping cart?
21.  Why are my items not showing up in my shopping cart?
22.  Why are prices listed in U.S. funds on Wordcom order forms?
23.  Do you offer credit?
24.  How will my order be shipped?
25.  What if my question is not listed here?

A:    Call us in Canada at (905) 542-7400, ext. 4248, or visit our Contact Us web page for other options.
 

Q:    How do I get a printed version of the Church Resources Catalog?

A:   Email your request for item #75-2084 to wordcom@paoc.org or call us in Canada at (905) 542-7400, ext. 4248.  Note:  all catalogue items will be in U.S. funds unless otherwise specified.   
 

Q:    How can I receive my account balance information?

A:    Please call Wordcom Customer Service Toll Free in Canada at (905) 542-7400, ext. 4248 and have your Wordcom/GPH account number handy.  We will endeavor to have this information online in the future.
 

Q:    Is this site safe for kids?

A:   Yes!  The Wordcom website has been rated and approved by Recreational Software Advisory Council on the Internet (RSACi).  RSACi is an independent, non-profit organization that empowers consumers to make informed decisions about electronic media by means of an open, objective, content advisory system.
 

Q:    Will my personal information be kept confidential?

A:   At Wordcom we are committed to protecting your privacy.  We use the information we collect about you to process orders and provide an enjoyable shopping experience.  See Collection & Use under our Privacy Policy for more information.
 

Q:    Does Wordcom carry any other religious faith-based products?

A:   It is the mission of Wordcom to provide high quality, affordable, Christian Bible-based products in order to help you fulfill Jesus' command to go and make disciples.
 

Q:    Do you have discounts for churches or other non-profit organizations?

A:   Under certain circumstances we may be able to extend special or one-time discounts or offers.  Please contact us directly for more detailed information in Canada at (905) 542-7400, ext. 4248.
 

Q:    Is it safe to use my credit card number online?

A:    It is reasonably safe to use your credit card number online for making purchases. When an order is placed, we offer the use of a secure server to protect customer information. The secure server software (SSL) encrypts the information you input before you send it to us.  All of the data is protected against unauthorized access, as indicated by the secure icon on your browser.  See Security under our Privacy Policy.
 

Q:    How long will it take to get my order?

A:   Please allow 2 to 3 weeks for delivery. Gospel Publishing House printed product is shipped directly from the warehouse in Springfield, Missouri. Special orders from outside publishers will require additional shipping time.  Customers have several choices for shipping options.
 

Q:    Where can I find an out-of-print book?

A:   Wordcom does not offer out-of-print books.  Once a book reaches out-of-print status and our supply is depleted, it is removed from our database.

Q:   Is Gospel Publishing House product reproducible?

A:   All Gospel Publishing House product and curriculum is currently copyright protected, unless otherwise specified.

Q:   If a product is not seen to be reproducible, how do I go about obtaining permission to reproduce?

A:    All website design, text, graphics, layout, and content contained in this website are copyright ©2008 Gospel Publishing House and protected by U.S. and international copyright laws. All rights reserved. No reproductions are allowed without permission.  For more detailed information, email your inquiry to wordcom@paoc.org.
 

Q:    Where can I buy a title in a foreign language?

A:   Wordcom / GPH stocks some Spanish books, Bibles and church resources.  Please call the Canadian Customer Service desk at (905) 542-7400, ext. 4248 for more information.
 

Q:    Who can I contact for new product ideas and suggestions?

A:   Wordcom / GPH welcomes your ideas and suggestions for new and innovative products.  Please feel free to send your comments to NewProducts@gph.org.
 

Q:    Who should I contact about a defective product?

A:   Please call the Wordcom Customer Service desk at (905) 542-7400, ext. 4248 for instructions on return policies and procedures.
 

Q:    How do I obtain book review copies?

A:   To receive a complimentary book review copy of Logion Press titles (produced by Gospel Publishing House), please submit a written request to wordcom@paoc.org.  Your request should include the name of your publication and the review editor's name and mailing address.
 


Q:   Since Radiant Life is dated curriculum, how do the teaching quarters break down in a calendar year? 

A:      English Curricula

Spring    :   March/April/May Summer :   June/July/August Fall        :   September/October/November Winter    :   December/January/February    Spanish Curricula   Spring    :   March through August Fall        :   September through February

Q:    Are standing orders available on the dated Radiant Life Sunday School curriculum?

A:    Standing orders are appreciated as it helps fill your order with greater efficiency. Standing orders can be changed at any time by simply calling the Wordcom Order Desk at (905) 542-7400 ext. 4248 (quantity changes must be received at least one month prior to the release of the forthcoming quarter). If you choose to go with the Standing Order option, you will receive the same quantities as you received for the previous quarter, unless you have advised us otherwise.


Q:    Can you ship orders overseas?

A:    Yes. Shipping and handling charges will be applied. Foreign orders will be billed actual shipping.
 

Q:    Is there a short cut to add all my product selections to the shopping cart?

A:    Yes. There is an "Add All Quantities To Cart" button at the bottom of each product page. Try the Shop by Item Number option for even faster ordering.


Q:   Why are my items not showing up in my shopping cart?

A:    For you to use www.wordcom.ca your browser must be set to accept cookies. If cookies are not allowed, the store cannot maintain your shopping cart and will be unable to identify you from page to page and through the checkout process. Click here for more information.

 
Q:   Why are prices listed in U.S. funds on Wordcom order forms?

A:    Wordcom has partnered with Gospel Publishing House in Springfield, Missouri to provide order fulfillment for our Canadian customers. Prices are listed in U.S. dollars and payment must be made in U.S. funds.


Q:  Do you offer credit?

A:    Yes, Wordcom accepts VISA and MasterCard for payment. In addition, PAOC churches are eligible for Wordcom / GPH credit accounts. For more information on your account, please contact our Customer Service desk in Canada at (905) 542-7400, ext. 4248.

Q:   How will my order be shipped?

A:   By ordering goods from Wordcom / Gospel Publishing House, you authorize a third party to act as your agent to clear merchandise through customs and process all duties and taxes. Your order will be shipped through the most effective carrier.

Q:    What if my question is not listed here?

A:    For questions not addressed in FAQs, please check the Help / Ordering Information, or contact: 
       Customer Service .